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BetWest Privacy Policy

At BetWest Casino, we understand that your personal data is valuable, and we are committed to handling it responsibly and transparently. This Privacy Policy explains how we at BetWest collect, use, store, and protect your information when you visit our website, create an account, or use our casino and sportsbook services. By accessing BetWest, you acknowledge that you have read and understood this policy.

Information We Collect

When you register with Bet West Casino or use our platform, we collect several categories of information to provide and improve our services. We gather this data directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification partners.

  • We collect your registration details, including your name, date of birth, email address, phone number, and residential address.
  • We record your financial information, such as deposit and withdrawal history, payment method details, and transaction amounts in EUR, USD, NOK, HUF, PLN, NZD, CAD, CZK, AUD, CHF, or supported cryptocurrencies.
  • We track your gaming activity, including slots played, live casino sessions, sportsbook bets, and horse racing wagers, to personalise your experience and manage our loyalty program.
  • We log technical data such as your IP address, device type, browser information, and location data to maintain security and comply with regulatory restrictions.
  • We may collect communications you send to our support team via live chat or email.

How Bet West Casino Uses Your Data

We at BetWest use the information we collect for legitimate business purposes connected to operating our casino and sportsbook. Our priority is to ensure a safe, compliant, and enjoyable experience for every player across our supported markets, including Germany, Canada, Australia, and New Zealand.

  • We use your data to verify your identity and age, as required under our Anjouan licence.
  • We process your financial information to handle deposits, withdrawals, and VIP withdrawal limits according to your loyalty level.
  • Our team uses your activity data to calculate bonuses, such as our welcome package, Daily Cashback, and Weekend Reload offers.
  • We use your contact details to send you promotional communications, where you have consented to receive them.
  • We analyse aggregated data to improve our games, website performance, and customer support services.

Legal Basis for Processing

Our BetWest platform processes personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations, our legitimate interests in preventing fraud, and, where applicable, your explicit consent.

Sharing Your Information

We do not sell your personal data to third parties. However, here at BetWest, we may share your information with trusted partners who help us operate our services effectively.

  • We share data with payment processors, including card providers, MiFinity, and cryptocurrency networks such as USDT, BTC, ETH, and others, to facilitate transactions.
  • Our compliance team may share information with regulatory authorities or law enforcement when legally required.
  • We work with identity verification providers to confirm your age and residency, particularly given our restricted countries list.
  • We may share data with our game providers and software partners, including Pragmatic Play, Playtech, NetEnt, and Evolution-affiliated studios, solely for the purpose of delivering gameplay services.

Cookies and Tracking Technologies

At BetWest Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under our licence. Once your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures.

Data Security

Our BetWest team takes data security seriously and implements technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We use encryption technologies for sensitive data, including payment information, and restrict access to personal data to authorised personnel only.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at BetWest respect these rights and will respond to your requests in a timely manner.

  • You have the right to request access to the personal data we hold about you.
  • You may ask us to correct any inaccurate or incomplete information.
  • You can request that we delete your data, subject to our legal retention obligations.
  • You have the right to object to or restrict certain types of processing, including marketing communications.
  • You may withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our Data Protection Officer at [email protected], or reach our support team through [email protected] or [email protected].

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United Kingdom, United States, Netherlands, Sweden, and other jurisdictions listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in restricted territories, and we reserve the right to close accounts found to be in violation of these restrictions.

International Data Transfers

As BetWest Casino serves players across multiple regions, including Europe, Canada, Australia, and New Zealand, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Your continued use of BetWest after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team. We are here to help and will respond as quickly as possible.

Content updated: October 11, 2026